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Privacy policy

Kay's Cleaning Services is committed to your privacy and data protection. We abide by the General Data Protection Regulations (2016) and the Data Protection Act (2018). We hold personal data about:

  • Clients

  • Prospective clients

  • Suppliers

  • Employees

We will only disclose this data if:

  • It is required by law

  • It is required to provide you with services and goods

  • You have given us prior consent

We do not buy or sell personal data for any purpose.

To verify, update or amend your personal data, or contact us with a data protection query, please email info@kayscleaningservices.co.uk.

You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

This policy will be reviewed annually. Date of last review: 31st October 2019

Your rights

As an individual whose personal data is processed by Kay's Cleaning Services you have these rights:

  • The right to be informed, which is what this privacy policy is for

  • The right to access what data we hold about you

  • The right to object to direct marketing – either use the unsubscribe option or contact us directly

  • The right to object to processing carried out on the basis of legitimate interests

  • The right to erasure (in some circumstances)

  • The right to data portability

  • The right to have your data rectified if it is inaccurate

  • The right to have your data restricted or blocked from processing

Our website

Kay’s Cleaning Services uses a third-party service, Google Analytics, to understand how users interact with our website in order to understand better who is visiting, why they are visiting, and how we can better help them by improving our website. 

Google Analytics stores information about:

  • the pages you visit on kaycleaningservices.co.uk

  • how long you spend on each kaycleaningservices.co.uk page

  • how you got to the site

  • what you click on while you’re visiting the site

Individuals cannot be identified from the information we gain from Google Analytics. You can opt out of all Google Analytics tracking if you would prefer. 

Cookies

kaycleaningservices.co.uk puts small files (known as ‘cookies’) onto your computer to collect information about how you browse the site.

This site will place the following cookies on your computer:

_ga - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to distinguish users and expires after 2 years.

_gat - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to distinguish users and expires at the end of your session.

_gid - Provider: Google Analytics - Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you. This cookie is used to make sure that our website is not overwhelmed by too many requests and expires after 24 hours.You can control cookies via your web browser settings. 

Data we may hold

Prospective clients

As a prospective client, we may hold the following information about you:

  • Your name and basic contact information such as phone number and email address

  • Information about your property or premises

  • What services you are looking for

  • What services we may be able to supply you

  • Communications with you

If you contact us via email, phone or the contact us page on our website, this data allows us to follow-up with you. If 6 months after the duration of the enquiry, you are not an active client we will remove this data from our systems.

Clients

As a client, we may hold the following information about you:

  • Your name and basic contact information such as phone number and email address

  • Information about your property or premises

  • What services you are looking for

  • What services we may be able to supply you

  • Records of the services we have provided to you and your billing and payment history 

  • Communications with you

We use this data to meet our contractual requirements to you in providing an agreed service to seek payment from you via invoice. We also use this for lawful purposes, such as taxation.  We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months. 

Suppliers

As a supplier, we may hold the following information about you:

  • Your name and contact information such as phone number and email address

  • Your billing and payment information including your address and postcode

  • What you do

  • What you are providing for us

  • Communications with you

We use this data to as part of our contractual agreement to help you provide an agreed service or goods and make payments to you via invoice. We also use this for lawful purposes, such as taxation.  We will retain all financial records for 6 years, following the end of the current financial year. This may include your data. We will retain other information about you for the duration of our relationship with you, plus 12 months. 

Employees

As an employee, we may hold the following information about you:

  • Your name and contact information such as phone number and email address

  • Your salary payment information including taxation information (such as National Insurance number, pension contribution, etc. ), your address and postcode

  • Details of the nature of your employment

  • DBS check and training certificates, including First Aid training

  • Driving licences

  • Accident records

  • Communications with you

All of the information you provide during the recruitment process will only be used for the purpose of progressing your application or to fulfil legal or regulatory requirements if necessary. Kay’s Cleaning Services will not share any of the information you provide during the recruitment process with any third parties for marketing purposes. The information you provide will be held securely by us whether the information is in electronic or physical format. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.  If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 1 year following the end of your employment. 

Data we may transfer

We use third-party tools in our business. These tools may transfer your information out of the European Economic Area.